Discover a wealth of insightful materials meticulously crafted to provide you with a comprehensive understanding of the latest trends.
In today’s digital age, where cyber-attacks, fraud and data breaches are frequent, organisations face increasing pressure to ensure they protect the customer data collected from handling payments over the phone. In this blog, we’ll explore how your organisation can effectively utilise cloud contact centre software to safely and securely accept payments over the phone, adhering […]
IPscape is proud to announce the recent completion of a comprehensive program to fully certify its entire suite of technology solutions and business processes against the ISO 27001 standard. The extensive review included all core and 3rd party software applications, vendor solutions and supplier assessment, data storage, HR policies, office facilities, documentation, training guidelines and all key […]
Whether your debt collection agency is full of experienced professionals or newcomers, successful recovery starts with an effective strategy and the right techniques. This article will guide you through creating an effective collection strategy that optimises recovery rates, maintains positive customer relationships and supports individuals to achieve financial health. What is a Collection Strategy? Collecting […]
In navigating the complex and sensitive task of recovering debt, the adoption of Artificial Intelligence across debt collection operations serves as a way for empathy, automation and efficiency to go hand in hand. This article will explore how AI debt collection software emerges as a powerful tool for agencies to fine-tune their debt recovery strategies, […]
What is Call Centre Technology? The Upcoming Trends To Know Call centre technology has drastically evolved over the past few years moving from simple phone systems, to omnichannel customer experience technology. New innovation technology in call centre software enables businesses to leverage the latest in Artifical Intelligence, increase automation, improve customer retention and provide the […]
Call centres play a crucial role in the customer experience journey. One of the primary challenges of making sure the customer experience is smooth is getting the customer to the right person. Technology has evolved dramatically with a breadth of options from the push button IVR system to more sophisticated interactive voice response systems. This […]
It’s no secret, Artificial intelligence (AI) is transforming the customer service sector in unprecedented ways, opening new possibilities for organisations to reduce operational costs, while driving business performance. Emerging technology such as Artificial Intelligence, Machine Learning and Robotic Processing are providing organisations with an edge over competitors. Therefore, it is imperative business leaders look at […]
Contact centre automation offers an opportunity for organisations to gain a competitive advantage by leveraging innovations in customer experience technology to simplify workflows, reduce administration, and improve the accuracy and quality of interactions. Innovations in Customer Experience technology such as Artificial Intelligence (AI), Machine Learning (ML), Robotic Process Automation (RPA) and Natural Language Processing […]
Are you looking to improve customer satisfaction? Drive customer loyalty? Or drive efficiencies across your contact centre operations? Implementing an effective Quality Assurance program will assist your contact centre to achieve both of these objectives and unlock strategies to provide exceptional customer service. A Quality Assurance (QA) program involves continuously measuring the effectiveness of a […]
Does your organisation require technology that provides communication channels for your employees to collaborate and connect? Do you require a phone system that can be accessed from anywhere as well as messaging functionality and enterprise telephony meetings? Is there sufficient communication tools to enable hybrid working and meeting software such as video conferencing? If the […]
