Blog

Enterprise grade Public Cloud is still an emerging technology in India. Whilst the overall cloud market is accelerating – IDC reported that the Indian cloud market grew by 70 percent in 2012, and is expected to exhibit a 50 percent growth rate for the next three more years – there are still challenges to widespread adoption of […]

ipSCAPE is sponsoring Salesforce 1: World Tour. Themed ‘Welcome to the Internet of Customers’, we’d like to invite you to come along.   Behind every app, every device, and every connection, is a customer. Billions of them. And each and every one is speeding toward the future. The Salesforce1 Customer Platform was designed to help […]

Here’s something you don’t hear everyday: ANZ says increased call wait times will improve customer satisfaction. Earlier this month it was widely reported that ANZ Bank was changing the focus of its contact centre metrics from simple call answer time to first contact resolution. This subtle but important change is designed to help improve customer […]

I was recently amused (and a little mystified) to read this article in the Guardian, written by futurologist Nicola Millard, discussing her prediction of a new type of business model: the coffice. For those luddites amongst you: that’s when someone works in a coffee shop rather than an office: hence ‘the coffice’. The closing line […]

We all know when the snow starts falling in the UK, the wheels stop turning – from planes, trains to automobiles – the white precipitation falling from the sky wreaks absolute havoc on transportation systems. And the UK isn’t alone: here in Australia, we’re used to extreme weather interrupting daily routines. From cyclones and floods, […]

  ipSCAPE attributes growth to a differentiated cloud product in a high growth Asia market.   ipSCAPE today announced that it ranked Number 398 on the Deloitte Technology Fast 500™ Asia Pacific 2013, a listing of the 500 fastest growing technology companies in Asia Pacific.   Rankings are based on percentage revenue growth over three […]

Sydney, Australia – 23 September 2013 – Publicis, a global leader in full service B2B and B2C marketing has chosen ipSCAPE’s cloud technology to power its Australian based contact centres. Publicis delivers premium customer relationship management and customer support service programmes for leading brands which include airlines, government agencies and insurance companies. Efficient, responsive, innovative […]

I’ve been living in a cloud innovation bubble for years. Since 2005, it’s been my vision to make Contact Centre technology simple, agile and easy to use, and as cloud adoption accelerates so does the pace of daily world at ipSCAPE – it’s fast, fun and hugely rewarding. But for a brief moment, I’m stepping […]

Telstra Global’s cloud solution powers Flat Planet’s expansion in Asia 9 April, 2013 – Telstra Global, a leading global supplier of managed network and hosting services, today announced an agreement with Flat Planet to provide cloud-based Virtual Contact Centre (VCC) services to support its global expansion. Virtual Contact Centre (VCC) is powered by ipSCAPE’s innovative […]