It is important for businesses to be able to scale services quickly in times of high demand and to meet customer need. The ability to do so is crucial to business success, no matter what your size. Telstra is a prime example of a business that has recognised the importance of this and has opted […]
The Huddle: Brisbane Breakfast Event
We recently hosted our first industry breakfast in Brisbane, with special guest Luke Traini, CEO of RSL Queensland.
Will Australian Call Centres Be Taken Over By Robots?
Recent advancements in artificial intelligence (AI) are predicted to have a colossal impact on the contact centre sector.