A business can be like a leaky bucket. Marketing teams work constantly to pour new customers in the top, spending time and money on campaigns, but if there are holes, customers are always going to leave and need to be replaced. Of course, this is not the functioning of an ideal business model; ideally, new […]
As the use of statistics becomes more commonplace, clued up organisations are using analytics to make informed decisions to improve business efficiency. Here is a round-up of five common mistakes made when implementing Business Analytics and how they can be avoided
Imagine you’ve finally finished packing your bags for that big overseas holidays. After months of planning, saving and researching, you’re finally ready to get on that plane and spend three weeks in paradise. That is until you get to the airport to find your flight has been delayed. Or even worse, cancelled. None of which […]
It is important for businesses to be able to scale services quickly in times of high demand and to meet customer need. The ability to do so is crucial to business success, no matter what your size. Telstra is a prime example of a business that has recognised the importance of this and has opted […]
We recently hosted our first industry breakfast in Brisbane, with special guest Luke Traini, CEO of RSL Queensland.
Recent advancements in artificial intelligence (AI) are predicted to have a colossal impact on the contact centre sector.
