Shift Door-to-Door Strategy to Phone with IPscape
*knock knock* No one is knocking now that government restrictions are in place as a response to COVID-19. Door to door fundraising is vital for some organisations and with these restrictions, it is important for organisations who rely on the support of the community to find alternative ways to connect with supporters. So when one […]
COVID-19 – How technology can help Australia ‘flatten the curve’.
COVID-19 is having drastic repercussions to the Australian economy but more importantly, the safety and well being of the most vulnerable community members is at stake. With this in mind, it is important to consider the role technology can play to ensure we all do our part to ensure we ‘flatten the curve’ and slow […]
Cloud Flexibility – The key to your Business Continuity Plan
COVID-19 is having drastic repercussions to the Australian economy but more importantly, the safety and well being of the most vulnerable community members is at stake. With this in mind, it is important to consider the role technology can play to ensure we all do our part to ensure we ‘flatten the curve’ and […]
Coronavirus (COVID-19) – Is your Contact Centre prepared?
As the cases for coronavirus (COVID-19) increase around the world, many businesses are approaching ipSCAPE to understand how they can enable flexible working arrangements and ensure business continuity for their contact centre, customer service and sales teams. From a managerial perspective, some elements of work are outside of your locus of control, however, by […]
What is Cloud Contact Centre and why is it important?
What is a Cloud Contact Centre? A Cloud Contact Centre is a scalable, internet accessible, customer experience tool that utilises cloud technology to power communications through voice, web chat and email without any hardware. Information Overload In 2020 organisations must be customer-centric and more focused than ever. As a Contact Centre Manager the task of sifting through mountains of data to produce meaningful insights can be […]
Dynamic Business – Let’s Talk: Artificial Intelligence
Artificial Intelligence (AI) has the power to completely transform the way we do things, personally and in business. Simon Daniels, Sales Director at ipSCAPE discusses the natural fit between AI and customer service. Artificial Intelligence (AI) tools seem like a natural fit for the customer service industry. The vast amount of data generated (meta-data, performance metrics and […]