When choosing Contact Centre technology solutions for your business, it may be daunting to be faced with lots of acronyms and jargon. In reality, contact centre software is easy to understand when you concentrate on the outcomes and what the technology is actually enabling for customers. ipSCAPE has assisted small and large businesses from a […]
For people all over the world, 2020 was a year like no other. Although there were low moments, ipSCAPE was fortunate to have also experienced a number of highlights. ipSCAPE’s biggest achievement was equipping customers with call centre technology to navigate change and uncertainty, and successfully remain operational. ipSCAPE ended the year on a […]
Microsoft Teams has become an integral communication platform for many businesses, particularly at the onset of COVID-19. In November 2019, Teams announced that they had 20 million active users. This figure reached 44 million by March 2020 and skyrocketed to 75 million by April. ipSCAPE is helping businesses to get the most from Microsoft Teams by enabling remote working with additional features to power call centre […]
