In today’s digital age, where cyber-attacks and data breaches are frequent, organisations face increasing pressure to ensure they protect the customer data collected from handling payments over the phone. The Payments Card Industry Data Security Standard (PCI DSS) is a global standard that mandates how organisations must take payments over the phone. Failure to comply […]
In today’s world, providing quality customer service is essential for businesses to thrive; by XM Institute highlighted that 89% of companies with “significantly above average” customer experiences outperform their competitors financially. Providing high-quality customer service is particularly significant for health insurance providers, who are responsible for providing customers with policies for medical expenses that Medicare […]
Cloud Customer Communication technology company ipSCAPE adopts Azure Communication Services for powerful digital engagement 23rd May 2023: ipSCAPE, a leading provider of digital engagement solutions, has announced that it is using Microsoft Azure Communication Services to power its new web chat platform. Azure Communication Services is a fully managed communications platform that taps into […]
