Dialler technology has revolutionised the way sales teams and contact centres operate through automating and streamlining the manual task of making outbound phone calls. Today’s dialler technology solutions go far beyond simply dialling a phone number, offering a range of advanced capabilities designed to boost agent productivity, increase efficiencies and maximise sales conversions. In this […]
ipSCAPE is honoured to be recognised as a finalist at the Premier’s NSW Export Awards 2023 for ‘Advanced Technologies’. The prestigious Premier’s NSW Export Awards highlights the success of Australian exporters within the international market. The ‘Advanced Technologies’ category is based on the criteria “For outstanding international success in the field of information technology, digital […]
ipSCAPE is thrilled to announce our CEO, Fiona Boyd, was recognised as the ‘Executive Leader of the Year’ at the 2023 Women in Digital Awards. This prestigious award reflects Fiona’s outstanding commitment to driving digital transformation across Australia and within the Contact Centre as a Service (CCaaS) industry. Noted by the Women in Digital’s […]
The Privacy Act 1988 (Cth) is undergoing a significant reform. Mark Dreyfus, the Attorney-General of Australia, stated, “Australia can no longer afford to have inadequate privacy protections.” The pressing need to overhaul this legislation has stemmed from the increase in cyber-attacks and data breaches affecting millions of Australian citizens. Over half a decade, there has […]
As the central hub of customer interactions, call centres play a prominent role in shaping the customer experience. With this, call centers must harness advanced contact centre technology and leverage innovative features to improve efficiency. Efficiency is the cornerstone of success – Consider the consequences of not investing time to ensure your contact centre […]
