Quick Answer: What is AI Customer Service Software for CRM Integration? AI customer service software for CRM integration combines machine learning and workflow automation to streamline customer support across voice, chat and email channels whilst synchronising data with CRM systems like Salesforce and Microsoft Dynamics 365. This technology empowers customer service teams to deliver exceptional […]
Quick Answer: What Is an AI Dialler? An AI dialler is an intelligent outbound calling system that uses artificial intelligence and machine learning to automate and optimise phone calls for sales teams and contact centres. Unlike traditional manual dialling methods, AI diallers analyse call patterns, predict agent availability, and automatically connect calls to maximise talk […]
1. Introduction The Australian telecommunications landscape is undergoing a significant transformation, with traditional copper-based phone lines such as the traditional Plain Old Telephone Service (POTS) and Public Switched Telephone Network (PSTN) are being phased out in favour of newer, more flexible technologies. For Australian call centres, this change is not just a matter of technological […]
