Discover a wealth of insightful materials meticulously crafted to provide you with a comprehensive understanding of the latest trends.
COVID-19 is having drastic repercussions to the Australian economy but more importantly, the safety and well being of the most vulnerable community members is at stake. With this in mind, it is important to consider the role technology can play to ensure we all do our part to ensure we ‘flatten the curve’ and slow […]
COVID-19 is having drastic repercussions to the Australian economy but more importantly, the safety and well being of the most vulnerable community members is at stake. With this in mind, it is important to consider the role technology can play to ensure we all do our part to ensure we ‘flatten the curve’ and […]
As the cases for coronavirus (COVID-19) increase around the world, many businesses are approaching ipSCAPE to understand how they can enable flexible working arrangements and ensure business continuity for their contact centre, customer service and sales teams. From a managerial perspective, some elements of work are outside of your locus of control, however, by […]
What is a Cloud Contact Centre? A Cloud Contact Centre is a scalable, internet accessible, customer experience tool that utilises cloud technology to power communications through voice, web chat and email without any hardware. Information Overload In 2020 organisations must be customer-centric and more focused than ever. As a Contact Centre Manager the task of sifting through mountains of data to produce meaningful insights can be […]
Artificial Intelligence (AI) has the power to completely transform the way we do things, personally and in business. Simon Daniels, Sales Director at ipSCAPE discusses the natural fit between AI and customer service. Artificial Intelligence (AI) tools seem like a natural fit for the customer service industry. The vast amount of data generated (meta-data, performance metrics and […]
Christmas is a critical time for small businesses which can really stretch the capacity of the sales team, so it is important to have customer support technology that ensures you never miss a sale. Eamon Ridgway, National Strategic Manager at ipSCAPE provides insights into the technology to maximise your sales opportunities. ipSCAPE is a cloud customer experience […]
When children are told something they don’t want to hear, their instinctive reaction is to cover their ears and drown out the words with “la la la”. Although this may seem comical, this is what many organisations are doing with their customer service. Currently, communication channels such as Voice and Video are popular as […]
Hiring the wrong person, at any stage of business, can be extremely detrimental and costly in a number of ways that aren’t only financial. Melissa Hyland, ipSCAPE’s HR Manager at ipSCAPE discusses the essential items businesses need when hiring people. Hiring people can be a difficult process but the key is identifying the right […]
When used strategically, social media can be highly effective in building brand loyalty and driving sales. Alison Lee, Head of Marketing at ipSCAPE provides insights into the importance of understanding your audience. Social Media is a powerful communication medium, but a business needs to first understand the audience and nuances of each platform. At […]
