Discover a wealth of insightful materials meticulously crafted to provide you with a comprehensive understanding of the latest trends.
For people all over the world, 2020 was a year like no other. Although there were low moments, ipSCAPE was fortunate to have also experienced a number of highlights. ipSCAPE’s biggest achievement was equipping customers with call centre technology to navigate change and uncertainty, and successfully remain operational. ipSCAPE ended the year on a […]
Microsoft Teams has become an integral communication platform for many businesses, particularly at the onset of COVID-19. In November 2019, Teams announced that they had 20 million active users. This figure reached 44 million by March 2020 and skyrocketed to 75 million by April. ipSCAPE is helping businesses to get the most from Microsoft Teams by enabling remote working with additional features to power call centre […]
Workplaces across the world have needed to adjust their policies and processes to ensure they create a COVID–safe environment for employees. The Australian government has provided guidelines for businesses to ensure they are reducing the risk of transmission including: Implementing COVID safety plans Practicing physical distancing Maintaining ratios of one person per 4 square metres Encouraging the use of face masks […]
When children are told something they don’t want to hear, their instinctive reaction is to cover their ears and drown out the words with “la la la”. Although this may seem comical, this is what many organisations are doing with their customer service. Currently, communication channels such as Voice are popular as they feel similar […]
“COVID-19 has reminded us all about the importance of culture and employee well-being. ” Alison Lee, Head of Marketing at ipSCAPE provides her tips and thoughts on the importance of culture. Culture is important and at ipSCAPE, ours is based on Accountability and Innovation which is achieved through clear communication and an alignment of vision […]
