COVID-19 has drastically changed the way consumers shop, with shoppers embracing more ways to engage with brands beyond brick-and-mortar stores to include an increasingly digital lifestyle. Restrictions are forcing retailers to have flexible communication tools across the value chain to include voice and digital channels to respond to customer through tools such as web chat for ecommerce, intelligent voice routing to manage click-and-collect and secure payment options. As Australians settle into a rhythm of working from home, […]
