Every business, and every person for that matter, uses technology in some way on a daily basis. Simon Daniels, Sales Director at ipSCAPE discusses the process ipSCAPE uses to implement new technology for businesses. ipSCAPE helps numerous businesses embrace new technology as they move from an on-premise solution to a cloud contact centre solution. It is […]
Dynamic Business – Let’s talk: HR
When on the hunt for a new team member, is it better to look for someone to fit the team environment or to chose the best person suited for the role? Fiona Boyd, CEO at ipSCAPE discusses the ideal candidates for an organisation. At ipSCAPE, we consider people who possess a positive attitude and an eagerness to learn […]
Dynamic Business – Let’s talk: Competition
Competition is a constant consideration for all businesses. Simon Daniels, Sales Director at ipSCAPE discusses the importance of communication with customers and prospects for continuous engagement. Contact Centre Technology has an average lifespan of 5-7 years, which means maintaining continuous engagement with our target decision makers is critical to thriving in this niche market. We […]
Dynamic Business – Let’s talk: Marketing
Positioning your product correctly makes the difference to the success of a marketing plan. Alison Lee, Head of Marketing at ipSCAPE talks about the importance of this. It is important to get the positioning of your product right in market, especially if the way you are used by customers evolves. ipSCAPE was initially built to power […]
Dynamic Business – Let’s talk: Startups
Everyone wants to know the special ingredients needed to make a startup succeed. Fiona Boyd, CEO of ipSCAPE provides her insights into building startup success. Having the right product, the right market opportunity and the right team to execute is essential to building a successful company. Underpinning it all, you need a great culture and […]
ipSCAPE receives 2016 Frost & Sullivan Australia Cloud Contact Centre Vendor of the Year Award
12 October 2016 Australian cloud contact centre pioneer ipSCAPE has been selected as the recipient of the 2016 Frost & Sullivan Australia Cloud Contact Centre Vendor of the Year award. The award, which will be presented to ipSCAPE at an awards ceremony in Sydney on 8 December 2016, recognises ipSCAPE as the best performing cloud provider in […]
ipSCAPE and telkomtelstra partner to offer omni-channel cloud contact centre solutions to businesses in Indonesia
Australian cloud contact centre provider ipSCAPE today announced a strategic partnership with telkomtelstra* that will see ipSCAPE’s omni-channel technology power telkomtelstra’s cloud contact centre solution in Indonesia. Telkomtelstra will resell ipSCAPE’s cloud contact centre solution, which will be available to customers in Indonesia through telkomtelstra from early July 2016. ipSCAPE’s Executive Chairman John Palfreyman […]
ipSCAPE’S Growth Recognised by Deloitte Technology Fast 500 Asia Pacific 2013 Award
ipSCAPE attributes growth to a differentiated cloud product in a high growth Asia market. ipSCAPE today announced that it ranked Number 398 on the Deloitte Technology Fast 500™ Asia Pacific 2013, a listing of the 500 fastest growing technology companies in Asia Pacific. Rankings are based on percentage revenue growth over three years. This […]