Discover a wealth of insightful materials meticulously crafted to provide you with a comprehensive understanding of the latest trends.
During the coming years the next corporate high-flyer is just as likely to be found in suburban Sydney, as they are on Wall Street. Australia’s move to a faster national broadband service is helping to create the so-called Silicon Suburbs, geographically-diverse businesses whose operations are predominantly run out of homes or even regional and remote […]
The upcoming Olympics in Rio might have been a little slow off the starting blocks but it could trigger a surge in overnight sales for online Australian retailers. Millions of Australians are expected to brave the late night and early morning starts, many of whom will also be keeping one eye on the television and […]
Are you sick of being told that the modern business environment is turbulent? This doesn’t make running a business easy, so having a business plan with resources that can scale up and down is crucial to success, no matter what your size. The ability to scale quickly is being driven by a number of factors, […]
It is a fact of business that any company, no matter how well organised, will occasionally experience a service failure. This failure, whether big or small, can make or break relationships with customers. However, if service failures are recovered correctly, they can actually lead to an increased customer loyalty and trust. The Service Recovery Paradox […]
Australian cloud contact centre provider ipSCAPE today announced a strategic partnership with telkomtelstra* that will see ipSCAPE’s omni-channel technology power telkomtelstra’s cloud contact centre solution in Indonesia. Telkomtelstra will resell ipSCAPE’s cloud contact centre solution, which will be available to customers in Indonesia through telkomtelstra from early July 2016. ipSCAPE’s Executive Chairman John Palfreyman […]
Australian cloud contact centre provider ipSCAPE today announced a strategic partnership with telkomtelstra* that will see ipSCAPE’s omni-channel technology power telkomtelstra’s cloud contact centre solution in Indonesia. Telkomtelstra will resell ipSCAPE’s cloud contact centre solution, which will be available to customers in Indonesia through telkomtelstra from early July 2016. ipSCAPE’s Executive Chairman John Palfreyman said […]
Speaking to customers used to be easy. There was a time when regional banks once knew the names of everyone in town, their birthdays and their favourite drinks on a Friday. And not so many years ago, a big advertising campaign with a small inbound contact centre to fix any small issues, was considered a […]
29 June 2016 ipSCAPE, a leading Australian cloud contact centre provider, today announced the appointment of Oliver Clarke to the newly created role of Chief Operating Officer. Announcing the appointment, ipSCAPE Executive Chairman John Palfreyman, said “We are delighted that Oliver has accepted the challenge of this new role. As ipSCAPE continues to grow, develop […]
Have you ever felt that your business wasn’t big enough? Ever felt that your competitors are taking a larger slice of the pie than you think is right? Well, it might be time to look big. I don’t mean hire a ten storey building for your 50 staff, or run huge ad campaigns that blow […]
In modern day business, everything you do is measured in one way or another. We look at staff performance, we measure business growth and analyse workflow functions. How we look into these different business functions is constantly changing due to the introduction of new technology. However contact centre processes have barely changed in the past […]
